Frequently asked questions

Message us on WhatsApp or fill in the booking form with your route, date and passengers. We reply with a fixed per-van price, 24 hours a day. Once you confirm, your van and driver are reserved — there's no deposit to enquire.

We price per van, not per passenger — one-way or round-trip. The fare depends on the route and the van you choose, and we confirm a fixed all-in price before you travel. No meter, no per-head surcharge.

Yes. Tell us your outbound and return details, or any extra stops you'd like, and we'll quote a single fixed price for the whole trip. Day charters with multiple stops are very common.

As early as you can for early-morning flights, weekends and holidays, so we can secure your van. That said, we operate 24 hours, so last-minute requests are always welcome — just message us.

At a normal pickup your driver waits 30 minutes from the agreed time at no charge. For airport arrivals we track your flight and wait 60 minutes from when you actually land, which covers immigration and baggage reclaim. If we still can't reach you after that, the driver will call before leaving.

Yes. Tell us at least an hour before pickup and there's no charge to move the date or time — the same notice we ask for a cancellation. At short notice the constraint is availability rather than cost: we run five vans, and on a busy weekend the slot you want may already be taken. If your group has grown and needs a larger van, we'll quote the new fare and wait for you to confirm before we proceed.

Most travellers clear immigration at the Causeway or Second Link without a visa, but requirements depend on your nationality and pass. Please confirm your own passport and visa requirements before you travel — we can't advise on individual immigration status.

Yes — every passenger needs a valid passport, including children and infants. Six months' validity is the safe standard. Visa and pass requirements depend on your nationality, so please confirm your own before you travel; we can't advise on individual immigration status.

Your licensed driver takes you through the checkpoint in the same van; passengers clear immigration in person at each side, taking all their luggage off the van and through the checkpoint with them, then loading it back and continuing in the same vehicle. We plan your pickup time around traffic at the crossing so the journey stays smooth.

Your driver chooses the crossing that's flowing best on the day. The Causeway suits JB city; the Second Link often works well for Legoland, Desaru and the west of Johor.

JB is around 1–1.5 hours from Singapore; Melaka 3–3.5 hours; KL, Genting and the highlands 4–6+ hours. Times vary with checkpoint traffic — we always plan with margin.

Vans only — five vans from 10 to 17 seats, including VIP configurations. We don't do taxis, MPVs or self-drive rental. Vans give your group the most seating and luggage space for cross-border and long-distance travel.

It depends on the van and the number of passengers — more passengers means less luggage room. See the pax-vs-luggage guide on our Fleet page, or tell us your group and bags and we'll recommend the right van.

Yes. The whole van is yours for the trip — no sharing with other passengers. A licensed driver handles the route, the parking and the crossing.

Yes. Every van holds a PSV (Public Service Vehicle) licence and we are MOTAC-licensed, driven by licensed drivers — legal, above-board operation, not a private unlicensed car. Many MPV charters skip MOTAC; we don't.

Cash and bank transfer. We confirm the amount and method on WhatsApp when you book — no online payment is required to reserve.

Tell us at least an hour before pickup and there's no charge at all. No deposit is taken when you book, so there is nothing to refund either way. Inside that hour your driver may already be on the road to you, so let us know the moment you know — we still won't charge you, but it saves a wasted trip.

Yes. We operate 24 hours, every day. Message us any time for early-morning, late-night or last-minute transfers.